Insyte for the Telecommunications Industry

A Case Study with Arrow Voice and Data

The degree of business intelligence immediately available is the difference between our winning and losing a sale or a valuable customer. So as our business grows so does our dependence on quality information on the people and processes critical to new customer sales and service.

For Arrow Voice and Data having the right information is critical to our success. Insyte for the telecommunications industry manages information delivery in six key areas of our business.

1. Analyzes customer profiles, behaviors and customer types and evaluate responses.

2. Analyzes predicted performance and scores customers based on their responses.

3. Generates personalized offers by customer and build rules that manage communication.

4. Plans continuous communication programs based on return-on-investment.

5. Prioritizes and limits communications by channel and regulates the frequency and number of contacts by channel.

6. Deploys outbound and manages pending inbound event-driven communications; manages workflows of interactions.

Interested in knowing more about Arrow Voice and Data?

Arrow Voice and Data is part of a group of telecommunications companies that have been in business for over 12 years and is 100% Australian owned. Arrow is a full service telephone company that looks after the phone, mobile and internet needs of business, corporate and government departments across Australia. Over the years Arrow Voice and Data has grown into a company that bills millions of minutes of calls and distributes over 2,000 handsets a month. They source the highest quality business grade products from the best network suppliers in the market. Arrow Voice and Data Website

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