The degree of business intelligence immediately available is the difference between our winning and losing a sale or a valuable customer. So as our business grows so does our dependence on quality information on the people and processes critical to new customer sales and service.
For Arrow Voice and Data having the right information is critical to our success. Insyte for the telecommunications industry manages information delivery in six key areas of our business.
1. Analyzes customer profiles, behaviors and customer types and evaluate responses.
2. Analyzes predicted performance and scores customers based on their responses.
3. Generates personalized offers by customer and build rules that manage communication.
4. Plans continuous communication programs based on return-on-investment.
5. Prioritizes and limits communications by channel and regulates the frequency and number of contacts by channel.
6. Deploys outbound and manages pending inbound event-driven communications; manages workflows of interactions.