Services offered by Accent Software

Partnering with Accent Software’s technologies and development is a relationship that will keep your business at the forefront of the window furnishing industry. Implementing our premier software package Insyte, engages our software experts, business analysts and marketing strategists to assist you with the following:

CRM Consulting

Accent Software specialists assist in aligning CRM business strategy with CRM business and IT capabilities. Business analysts will assist you in balancing short-term tactical needs with long-term strategic needs.

Aligning of strategies occur along the following lines:
  • Cost Reduction
  • Revenue Growth
  • Process Improvement
  • Customer Service
Consulting engagements cover the following areas:
  • Discovery
  • Strategy Setting
  • Roadmap Definition
  • Implementation Planning

Discovery Requirements involve:

  • Understand CRM business objectives, capabilities, culture and expectation
  • Understand IT capabilities and investments
  • Gathering industry and “best practice” data
  • Gain consensus on CRM business capabilities and current support levels

Strategy Setting involves:

  • Developing IT guiding principles
  • Identify opportunities for IT leverage
  • Create the IT vision
  • Developing business case for action

Roadmap Definition include:

  • Defining high level application, technology and data architectures
  • Defining high level IT process and IT architecture and organizational imperatives
  • Identifying gaps in current capabilities
  • Defining projects and dependencies

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Accent Software Clients